Copia Restaurant and Wine Garden, st louis Missouri Complaint
Groupon for dinner: This place is awful! - BAD GROUPON MERCHANT! sTAY AWAY!!!!
When we arrived, we were seated all the way in the back under a giant fan despite the fact that it was15 degrees out and quite cold itself in the restaurant. There were many tables open but we were not moved despite being asked. The waiter never brought this issue to a manager. The waiter struggled to remember what was available and what regular menu items had run out BY 6:00PM. THe food was lousy and over priced. We were so cold and uncomfortable we asked to just pay the check and leave. Other couples nearby also had to put their coats back on.
When I handed the waiter the groupon he immediately was upset. He went and got the manager who was very nasty and demanded to know which staff told me it was ok to use the groupon. When I told her I spoke with several staff but had not written down their names she refused to honor the groupon, She blamed me for not being able to name names of the "bad" staff. She did not introduce herself or ask how the meal was. ZERO customer service. She was completely rude!!!! It really ruined the night.
Of course, I paid the dinner in full and made sure I tipped the waiter even though he was lousy. Over all I give Copias a D minus- boring ,over priced food and drinks, lousy customer service. When you go into an establishment and management is rude- RUN! If the management is crappy you are guaranteed that customer service is going to be poor.
Group itself, I have never had a problem with but I think they need to have some way of making sure the merchants that they offer groupons for are quality merchants.
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